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Frequently Asked Questions (FAQs)

Curious about specifics on how Kalinoi works? Dive into our Frequently Asked Questions (FAQs) to get quick insights of connecting with service providers and making your request hassle-free. From payments to communication, find the answers in this section. Let's get started on making your experience with Kalinoi even better!

1. How does the Kalinoi platform work? Kalinoi connects service providers such as cleaners, Mama fuas, gardeners, cooks, hairdressers, etc. with service seekers, such as households, hotels, event caterers, etc. Simply book an available service provider who matches your needs.

2. How do I find a specific service provider? You can search for service providers based on the type of service you need and your location. Select the city or town then search for a service. Kalinoi makes it easy to connect with the right professionals.

3. Can I communicate with service providers? Yes, once you have booked a service, you can communicate via the booking section on Kalinoi. Messages are shared with the service providers through SMS. You can share your address and discuss job details, availability, and any other relevant information.

4. How are payments handled? Payments are done through M-PESA. Once the service provider has accepted the job, your payment is initiated and the due amount leaves your M-PESA account. Once the service provider confirms the completion of the service, the transaction is completed and the service provider receives the due amount. Your payment information is processed by M-PESA and secure at all times.

5. What types of services are available on Kalinoi? You can find a variety of services, including cleaning, gardening, cooking, hairdressing, and more. Check the respective section on our website.

6. How do I know if a service provider is reliable? Service providers on Kalinoi are rated and reviewed by other users. You can check these ratings and reviews to ensure you're choosing a reliable professional.

7. Can I schedule recurring services with a provider? Yes, you can! If you need regular services, you can discuss the schedule with the service provider and set up recurring appointments.

8. Is there a fee for using Kalinoi? There is a fee for connecting with service providers of about 15%. The fee is already included in the displayed price.

9. How do I leave feedback for a service provider? After the job is completed, you can leave feedback and a rating for the service provider. This helps maintain a reliable community of professionals.

12. Are the service providers licensed and insured? Kalinoi encourages service providers to have the necessary licenses and insurances and communicate it on their profile. However, it's recommended to verify this information with the individual service provider.

13. Can I negotiate the price with a service provider? No, the advertised prices are fixed by the service providers and by region and are not negotiable. However, service providers can adapt prices.

14. What if I am not satisfied with the service? If you're not satisfied, communicate your concerns with the service provider. If necessary, you can also leave honest feedback in the review section.

15. What areas in Kenya does Kalinoi cover? Kalinoi covers various areas in Kenya. When posting a job, you can specify your location to connect with nearby service providers.

16. Can I get a refund if the service is not provided as expected? No, refunds are generally not offered. However, If the service does not meet your expectations, communicate your concerns with the service provider. If necessary, you can also leave honest feedback in the review section.

17. How quickly can I expect a service provider to respond to my job post? Response times vary, but many service providers aim to respond promptly. Kalinoi allows usually a response time of one hour (during day time hours) before automatically cancelling the request. If your job is urgent, you can mention it in your post to attract quicker responses.

18. How do I sign up on Kalinoi? To sign up, go to sign up section and follow the registration process.